Contact

Business: Olympic Palace s.r.o., with registered office at Zámecký vrch 618/41, Karlovy Vary, Postal Code 360 01.
The company is registered in the Commercial Register kept at the Regional Court in Pilsen, Section C, Insert 30934.

Identification number: 03893189, tax identification number: CZ03893189.
Bank account for CZK: 2111531356/2700 UniCredit Bank Czech Republic and Slovakia, a.s.

EUR: 2111531364/2700 UniCredit Bank Czech Republic and Slovakia, a.s., CZ3427000000002111531364, BACXCZPPXXX
USD: 2111531372/2700 UniCredit Bank Czech Republic and Slovakia, a.s., CZ1227000000002111531372, BACXCZPPXXX

Contact phone number: +420 357 073 700, contact e-mail address: recepce@olympic-palace.cz

In the event that a consumer dispute arises between us and the consumer under a purchase contract or a contract for the provision of services, which cannot be resolved by mutual agreement, the consumer may submit a proposal for out-of-court settlement of such dispute to the designated entity for out-of-court resolution of consumer disputes, which is the Czech Trade Inspection Authority, Central Inspectorate - ADR Department, Štěpánská 15, 120 00 Prague 2, email: adr@coi.cz, website: adr.coi.cz. In cases where you believe that you have not been provided with proper medical care or that there has been a delay in providing you with the necessary quality care, or that you have been refused necessary medical care, you have the undeniable right to file a complaint.

The procedure for filing and handling client complaints can be found HERE.

According to the Sales Records Act, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received sales with the tax administrator online; in case of technical failure, within 48 hours at the latest.